BES 5.x – Last contact date

The last contact date displayed on the user information tab of an account is quite handy when troubleshooting issues. It gives you an idea if the device is still making contact to your BlackBerry Enterprise Server (BES) environment. Quite important if you are troubleshooting issues reported by the user. However the “last contact date” does […]

BSRT-2013-003 Possible remote code execution on BES 5

Security advisory BSRT-2013-003 has been released by BlackBerry. Vulnerabilities have been found in components that process TIFF images which could allow an attacker to execute code on the BlackBerry Enterprise Server (BES) with the privileges of the service account. Vulnerabilities exist in how the BlackBerry MDS Connection Service and the BlackBerry Messaging Agent process TIFF […]

Unable to enable deleted BlackBerry user

I ran into this error message twice today when creating BlackBerry Enterprise Server (BES) accounts using the besuseradminclient. The besuseradminclient generates an error similar to: (01/12 17:18:24.999):{0x1344:1} [ERROR] Unable to enable deleted BlackBerry user:,bes01 These errors are generated by accounts still queued for deletion.  Removing an account is a background task and normally takes […]

Change session timeout for BAS

Tired of being logged out from your administration session in your browser? If you would like to change the default inactivity timeout for your sessions on the BlackBerry Administration Service (BAS) you can do this by modifying a setting in a configuration file. You just have to edit <.. your installation directory ..> \BAS\jboss\ejb\server\default\deploy\jboss-web.deployer\conf\web.xml. Just […]

Exporting an IT Policy – Part 3

As the final in the Exporting an IT Policy series I just wanted to mention how you can export (all) BlackBerry Enterprise Server (BES) IT policies by using the BlackBerry Administration Service (BAS). When logged on to the BAS you expand “Policy” under BlackBerry solution management and select “Manage IT Policies”. This will show you a […]

Exporting an IT Policy – Part 2

In the previous post I wrote about using the BlackBerry IT Policy Import and Export Tool for exporting BlackBerry IT policies. The second way to export an IT policy is to use the BES User Admin Client tool (BESUserAdminClient.exe). This tool allows you to export a policy to a comma separated file. First you can list […]